Begin with a fifteen-minute call.
Free. By phone or video. A short conversation to decide whether the practice is a fit — no intake forms, no commitment.
Fifteen minutes, no cost.
The discovery call exists because the decision to begin a clinical relationship is worth a conversation. In fifteen minutes, Bill will ask what you are working with, answer your questions about the practice, and tell you — candidly — whether he thinks he can help. If yes, you will leave the call with a recommendation for the right first session. If no, you will leave the call with a recommendation for where to go instead.
The call is free. The booking happens through the same scheduler the practice uses for paid sessions.
If you know what you want.
Returning patients and patients who have already spoken with Bill can book directly through the practice scheduler. Session lengths, cancellation policy, and pricing are visible at booking.
Palm Springs, California.
Bastian Medicine
[STREET ADDRESS]
Palm Springs, California [ZIP]
Phone: [PHONE — flag for Bastian to provide]
Email: [EMAIL — flag for Bastian to provide]
Hours: [HOURS — flag for Bastian. Recommend: list actual in-clinic hours, not "by appointment" which reads as evasive.]
Getting here: [PARKING / TRANSIT — flag for Bastian. A single sentence on where to park, whether the building has a lobby, and where the entrance is.]
How payment works.
[INSURANCE — flag for Bastian to confirm. Most TCM practices either (a) do not accept insurance and provide a superbill for out-of-network reimbursement, or (b) accept a narrow list of carriers. Bill needs to state his actual position here.]
The practice [does / does not] accept insurance. For patients with acupuncture benefits, a superbill is provided on request for reimbursement with your carrier. HSA and FSA payments are accepted.
Refills, rescheduling, and dispensary access.
- Rescheduling: use the clientsecure.me portal (same link as booking).
- Dispensary access & refills: through the private link Bill shares at your first session, or request at your next visit.
- Between-session questions: phone is the fastest. Email is slower but read.
- Cancellations: twenty-four hours' notice for all sessions. See booking for details.
One short call.
If you have read this far, the call is the next step. Fifteen minutes. Free. No intake forms.